Résumé

Read it on this page, or open a PDF version in the same tab. If you’d like to chat, find me at jltrotti@gmail.com or LinkedIn.

This site is mobile-first, responsive, with CSS extensively customized by me. I drew on my work experience to build it, including what I gleaned about code workflow from developer partners. Coffee and Google helped too.

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Work experience
Project highlights
Study
Skills
Tools

Work experience

CVS Health  |  BUFFALO GROVE, IL  |  Mar 2021 to Present

Applying Human-Centered Design methods in an Extreme Programming (XP) agile framework

Working as designer and researcher on small, internal-facing product teams to deliver software features for internal business teams. Includes focus on the user experience of people such as internal technicians, pharmacists, and doctors. In a flat-hierarchy with a cohort of project managers, business SMEs, and engineers. Practicing “pair design” with one or more designers to carry out discovery research, scoping, user testing, and design delivery.

United Airlines  |  CHICAGO  |  Jun 2017 to Jun 2020

Outlining UX architecture for digital airport signage and inflight wi-fi

Creation of mockups, specs, and recommendations for flows, visuals, and writing. Focus on hidden patterns that affect comprehension: competing elements of visual design, Accessibility, semantics of diagrams, the grammar and syntax of copy. Collaboration with UX Researchers to test for usability and to honor traveler needs.

United Airlines  |  CHICAGO  |  Feb 2016 to May 2017

Conducting user-centered research to find the voice of the customer

Working with UX architects and designers to decide research scope. Developing and moderating studies; evaluative usability tests and generative workshops. Analysis of participant responses and behavior to identify overarching themes. Providing recommendations for product refinement.

Wishful Thinking  |  CHICAGO  |  Summer 2014

Defining workshop exercises to identify business opportunities and gaps

Team project. Creating team worksheets for consulting sessions facilitated by Wishful Thinking. The workshop teaches client teams to use several visual frameworks to examine the way they do things. Content curation and template design.

IIT Inst. of Design  |  CHICAGO  |  Spring 2014

Guiding undergrad students through the design process

TA duties for two student teams in a semester-long product design class. Giving guidance through research, concepting, and prototyping of houseware products. Helping students of diverse skillsets work towards long-term project goals. Providing “course-correction” advising when needed.

Accenture + IIT Inst. of Design  |  CHICAGO  |  Summer 2013

Matching workspace environments with a changing workforce

Team project. Developing and conducting research at client locations in the US, Philippines, and India. Observing and interviewing employees across role and experience levels. Identifying insights and opportunities. Developing a range of tech-supported spatial concepts for both short and long-term application.

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Project highlights

Card-based board game  |  CHICAGO  |  2016 to 2017

Exploring how card game mechanics can be learnable to new players

Partnership with a game developer. Research planning and playtesting. Studying player behavior to find overarching themes about learning curve and cognitive load. Recommendations for information hierarchy across card types.

Sensor-based analysis  |  Grad coursework  |  CHICAGO  |  2014

Defining what’s trackable and track-worthy about learning habits

Team project. Grad students studying grad students! Building an ecosystem of motion sensors and remote tracking software such as RescueTime to find instances of distraction during periods meant for learning. Drafting diagrams and conceptual models to compare different studying methods and behaviors.

Retail app concept for Rotman Design Challenge  |  TORONTO  |  Mar 2014

Growing shopper trust and loyalty via transparent collection of big data

Team-based contest entry. “Shop-along” interviews with extreme user types to review the intersection between in-store and online-shopping tasks. Establishing the value proposition for business stakeholders. Illustration and storyboard creation to help define and express shopper goals as well as usage scenarios.

Laundry app concept  |  Grad coursework  |  CHICAGO  |  Fall 2013

Revealing functional gaps and ruining someone’s laundry

Team project. Service Design approach to laundry care and delivery. Low-fidelity wireframes and real-time text messages used in testing to evaluate information architecture and the pacing of status notifications.

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Study

Master of Design, May 2014

IIT Institute of Design

Focus on design research, product design, interaction design.

Bachelor of Fine Arts in Sculpture, May 2007

Boston University, College of Fine Arts

Various 2D and 3D media for use in thesis work involving mythological creatures.

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Skills

  • Wireframing + design documentation
  • Creating prototypes as tools for research
  • Evaluative usability testing
  • Storyboarding + illustration
  • Design research + co-design
  • Photography + CAD rendering
  • Video editing + animation

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Tools

  • Adobe Suite
  • Sketch App / Zeplin / Figma
  • Axure
  • JIRA / TFS / Pivotal Tracker
  • dscout, UserZoom, UserTesting

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